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Hi my name's Lauren. Thanks for giving me the opportunity to assist you. I can provide you with helpful information regarding our services and answer frequently asked questions. To start, simply choose a topic from below and then select your question.
Your satisfaction is very important to us. If you experience a problem with an order, our friendly and knowledgeable representatives will respond to your inquiry within 1-2 business days. Also, every purchase you make on our website is protected with our risk free shipping, a 15 days store warranty, and a 30 day price drop protection plan. To get more details on these services, click on the appropriate question below.
Risk free shipping is our guarantee that your package will arrive safely or we’ll send out a new replacement. This service is automatically covered with your online purchase. If a package is lost in transit or arrives damaged, our helpful representatives will assist you through the claims process. For more details, click here, "Risk Free Warranty," or select another question.
Although everything we sell comes with a manufacturer’s warranty, our 15 day store warranty offers increased quality assurance and satisfaction. If the product you ordered is defective in any way you’ll know it within the first 15 days and we have you covered. Simply notify us within 15 days from the date on your receipt and we’ll send you a free replacement. For more details, click here, "Risk Free Warranty," or you can select another question.
We want you to have the best value and we offer a 30 day price protection plan at no charge. If the price of an item drops on our website or goes on sale within 30 days of your original purchase, you can contact us to request credit for the price difference. Please understand that consoles, first party accessories, and promotional bundles are excluded.
GQ Advantage is an optional service available to protect your purchase. By adding just $2.99 per transaction, all the products on your order will be covered with our extended 90 days store warranty, guaranteed delivery time, extended 90 days price protection, and more. For additional details, please click here, "GQ-Advantage," provided or you can select another question.
We understand your concern about protecting your privacy online. Please click here, "Secure Shopping," to learn how we protect, secure, share, and handle your information. Please be assured we do not sell, trade, or rent your personal information to any unauthorized third parties.
Yes, to ensure our products are delivered in the highest quality, everything sold on our site is brand new and direct from the original manufacturer.
The quickest way to find what you’re looking for is to use our search box which is found under our logo on the top left of the site. You can enter the title or keyword of the item and browse through our search results.
The ESRB (Entertainment Software Rating Board) is an organization that assigns the ratings for games that suggest an appropriate age based on the game’s content. The ESRB ratings functions similar to movie ratings. For more details on the different rating information, please click here, "ESRB."
Due to the many collectible and discontinued items we sell, we’re not able to price match at this time. However, this may change in the future.
Please consider that all the items listed on our web-site are in stock. From time to time items are out of stock because they have temporarily sold out, or there is a shipment delay to us by the manufacturer. If we don’t have the item you want immediately you will be notified.
Preorder items are products that have not yet been released by the manufacturer. You can order these items in advance and we’ll ship the products to you when they become available. Preorders will not be charged if purchased with a credit card until the order is ready to ship unless it was paid through PayPal.
Your order will be held for up to 60 days. However, most backorders are fulfilled within 10 business days. When you find an item is backordered you will be given the opportunity to cancel the order or keep it open for fulfillment. Backorders will not be charged if purchased with a credit card until the order is ready to ship unless it was paid through PayPal.
You can conveniently place an order through our website by simply adding the items to your cart and checking out. An order confirmation will be emailed to you with your order number. If you don’t receive an email from us within 12 hours, please contact us. For more ordering options, click here, "More Order Options," below.
We accept all major credit cards and PayPal online. For more information, please click here, "Payment Options."
Currently, only orders being billed or shipped to California are charged sales tax.
You can easily apply a coupon or a gift certificate in your cart before checkout. There is a limit of one coupon or gift certificate per order.
Most orders are shipped in 1-3 business days excluding weekends and holidays. Please be assured that we ship as fast as possible. To view our policy regarding preorders, backorders, and warehouse status orders, please click here, "More Information."
Depending on the shipping method you selected at checkout, most orders arrive within 1-14 business days. We offer several shipping options which can be viewed by clicking here, "More Shipping Options."
Currently, we ship through the United States Postal Service and FedEx. We offer several shipping options for both carriers. If shipping to a physical address, we recommend selecting FedEx for prompt delivery and accurate tracking. To view shipping cost and estimated delivery time, please click here, "More Shipping Options."
Our website only accepts orders shipping to United States and Canada at this time. However, we do take international orders through email. Please contact us for more information.
If you placed your order on our website, you can conveniently check the status and history by logging into your account. We’ll also send you an email when your order is confirmed and shipped. If you need assistance with your order, please contact us and one of our representatives will assist you.
To protect our customers from unauthorized purchases, our security team may place your order on hold and request verification by email or phone. If you received this request, please call: 888-995-4263 and select option 2. We will send you a confirmation email to let you know the order is back in processing. For more information, please click, "Order Verification."
Credit cards may fail to authorize if the billing address does not match the information on the credit card statement. To resolve this quickly, you can contact our verification department at 888-995-4263, option 2, and provide us with the correct billing information. You’ll receive a confirmation email to let you know the order is back in processing. If you need further assistance, please contact us.
Most backorders are fulfilled within 10 business days. You may also cancel your order if you prefer not to wait. Backorders will not be charged if purchased with a credit card until the order is ready to ship unless it was paid through PayPal. If you’d like to cancel your order, please contact us.
Preorders will be displayed as “back-ordered” status in your account until the product is released by the manufacturer. If the product is limited in availability, we’ll ship on a “first come-first-served basis. Preorders will not be charged if purchased with a credit card until the order is ready to ship unless it was paid through PayPal. If you need to cancel a “pre-order”, please contact us.
If you see that your order is marked “warehouse status” but has not shipped, it may be that your shipping address is incomplete, the item is temporarily out of stock, or you have placed a duplicate order. If your order remains in ‘warehouse status” for 15 days and we haven’t heard from you, the order will be canceled. If you need to cancel this order, please contact us.
We’re happy to accept returns of unopened items within 15 days from the date of your receipt. Consoles and first party accessories cannot be returned to us as all sales are final and covered by the manufacturer’s warranty. To return an order, you will need to obtain an RMA number. To learn more, please click here or contact us for further assistance.
If you’d like to exchange the item you purchased for a different item listed on our site, we will require that you contact us no more than 15 days from the date of your receipt, that the item is unopened and that you agree to the $2.99 exchange fee. Consoles and first party accessories can not be exchanged as all sales are final and covered by the manufacturer’s warranty. To return an order for an exchange, you will need to obtain an RMA number. Please contact us for further assistance.
Yes, we do charge a re-stocking fee, but only for returned orders that falls out of our policy. This includes items that have been returned opened, return inquiries past 15 days from the date of receipt, and returns without an RMA number. For more information on restocking fees, please click here.
If the return is due to our error, "yes" the cost to ship back the item will be refunded up to the original shipping amount paid on your order. You will need to request shipping credit on the RMA form. For small media items, we recommend shipping through the post office with a tracking number and heavy bulky items through FedEx Ground. This information will be provided to you again when you contact us to arrange a return.
Occasionally, customers may request an exchange for an item that is out of stock. In these cases, our returns department will issue a full refund minus original shipping cost.
We apologize if you receive a different item other than what you ordered. Remember...do not open the item. We’ll gladly correct the mistake when you contact us to request a re-shipment. In most cases, if you reside in the United States, we’re able to send the correct item to you along with a prepaid "return" label that makes it easy and convenient to ship the wrong item back to us at no charge. Please be mindful that we’ll need to receive the wrong item back within 30 days or you’ll be charged for both items.
We apologize in advance for any inconvenience. Please contact our customer service department and we will be able to further assist you.
We offer a 15 day store warranty for defective products purchased directly on our website. Of course, a warranty does not cover defects that resulted from consumer’s negligence or improper handling. Defective items will be replaced with the same item only and you must contact us within 15 days of the date on your receipt. If you qualify for our 15 days store warranty, please contact us to obtain an RMA number. If the 15 day store warranty has expired, please contact the manufacturer directly by referring to the product’s manual.
With our risk free shipping, purchases made on our website are guaranteed against loss, damage, and theft up to $100. Simply contact our customer service department and we will guide you through the claim process to send out a replacement.
With our risk free shipping, purchases made on our website are guaranteed from loss, damage, and theft up to $100. Simply contact our customer service department and we will guide you through the claim process to send out a replacement. Please allow 7-21 days for the investigation to close.
Packages may be returned to us if the carrier finds the address to be undeliverable or if the customer refused the package. We can either reship the order to you upon confirming the address, or issue a refund. Please contact our customer service department for assistance.
We apologize if your order did not arrive within the estimated delivery time. Currently, we do not guarantee a definite processing or delivery time to credit your shipping cost. However, if this order was shipped with GQ Advantage, you may qualify for shipping reimbursement. Please click here for more information.
Yes we ship worldwide, but our website currently only accepts orders from United States and Canada. If you’re an international customer and would like to place an order, please contact us and we will be able to assist you.
For international orders outside of the U.S. & Canada, we only accept PayPal at this time. If your country is not taking PayPal, we will not be able to take your order. If you need to register for a PayPal account, please click here.
All our products are NTSC for North and South America regions. However, games on the following platforms are universally compatible: NDS, GBA, PSP, and PS3. We do not sell imports or PAL versions games.
Due to the extra handling involved processing international orders, all sales are final and can not be returned or exchanged.